{"id":23821,"date":"2025-11-20T07:20:50","date_gmt":"2025-11-20T07:20:50","guid":{"rendered":"https:\/\/ecocarlaboratory.com\/?page_id=23821"},"modified":"2025-11-20T07:23:19","modified_gmt":"2025-11-20T07:23:19","slug":"reklamacije-i-povracaj-novca","status":"publish","type":"page","link":"https:\/\/ecocarlaboratory.com\/en\/reklamacije-i-povracaj-novca\/","title":{"rendered":"Complaints and Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23821\" class=\"elementor elementor-23821\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3196f66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3196f66\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb5a42e\" data-id=\"fb5a42e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ee40404 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ee40404\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4db7f0b\" data-id=\"4db7f0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a144320 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"a144320\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4d7607 elementor-widget elementor-widget-spacer\" data-id=\"d4d7607\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a041ee7 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"a041ee7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">1. Na\u010din pla\u0107anja<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7a3e19 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d7a3e19\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pla\u0107anje proizvoda na na\u0161oj internet prodavnici je mogu\u0107e izvr\u0161iti platnim karticama \u2013 VISA, MasterCard, Maestro koje podr\u017eavaju pla\u0107anje preko Interneta. Pla\u0107anje karticama je realizovano u saradnji sa Raiffeisen bankom i obavlja se na bezbedan na\u010din. Pla\u0107anjem korisnik potvr\u0111uje da je upoznat sa Uslovima kori\u0161\u0107enja i prihvata ih u celosti.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5423a04 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"5423a04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2. Izjava o konverziji<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4788958 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4788958\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All payments will be effected in Serbian currency \u2013 dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.<\/p><p>\u00a0<\/p><p>Sva pla\u0107anja bi\u0107e izvr\u0161ena u lokalnoj valuti Republike Srbije \u2013 dinar (RSD).Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji \u0107e biti zadu\u017eena Va\u0161a platna kartica bi\u0107e izra\u017een u Va\u0161oj lokalnoj valuti kroz konverziju u istu po kursu koji koriste karti\u010darske organizacije, a koji nama u trenutku transakcije ne mo\u017ee biti poznat. Kao rezultat ove konverzije postoji mogu\u0107nost neznatne razlike od originalne cene navedene na na\u0161em sajtu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7436da elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"c7436da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">3. Povra\u0107aj sredstava (refundacija)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c99dcc9 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c99dcc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>U slu\u010daju da korisnik otka\u017ee pla\u0107enu uslugu ili do\u0111e do gre\u0161ke u naplati:<\/p><ul><li>povra\u0107aj sredstava se vr\u0161i isklju\u010divo preko VISA, EC\/MC, Maestro, metoda pla\u0107anja, \u0161to zna\u010di da \u0107e banka na zahtev prodavca obaviti povra\u0107aj sredstava na ra\u010dun korisnika kartice.,<\/li><li>povra\u0107aj mo\u017ee biti potpun ili delimi\u010dan,<\/li><li>bez mogu\u0107nosti isplate gotovine.<\/li><\/ul><p>Korisnik mo\u017ee poslati zahtev za refundaciju putem email-adrese: \ud83d\udce7 <a href=\"mailto:support@ecocarlaboratory.com\">support@ecocarlaboratory.com<\/a> Uz zahtev je potrebno prilo\u017eiti: broj naloga, broj porud\u017ebine, opis problema.<\/p><p>Zahtevi se obra\u0111uju u roku od 7\u201310 radnih dana.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9d3659 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"e9d3659\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">4. Reklamacije i korisni\u010dka podr\u0161ka<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd4690 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9bd4690\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Korisnici mogu prijaviti problem putem:<\/p><p>\ud83d\udce7 Email: support@ecocarlaboratory.com<\/p><p>\ud83d\udcde Telefon: +381 69 4731-927<\/p><p>Svi zahtevi bi\u0107e obra\u0111eni u razumnom roku, najkasnije u roku od 10 radnih dana.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-491ccc0 elementor-widget elementor-widget-spacer\" data-id=\"491ccc0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc25ee elementor-widget elementor-widget-spacer\" data-id=\"1bc25ee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Reklamacije i povra\u0107aj novca 1. Na\u010din pla\u0107anja Pla\u0107anje proizvoda na na\u0161oj internet prodavnici je mogu\u0107e izvr\u0161iti platnim karticama \u2013 VISA, MasterCard, Maestro koje podr\u017eavaju pla\u0107anje preko Interneta. Pla\u0107anje karticama je realizovano u saradnji sa Raiffeisen bankom i obavlja se na bezbedan na\u010din. Pla\u0107anjem korisnik potvr\u0111uje da je upoznat sa Uslovima kori\u0161\u0107enja i prihvata ih u [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23821","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/pages\/23821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/comments?post=23821"}],"version-history":[{"count":4,"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/pages\/23821\/revisions"}],"predecessor-version":[{"id":23825,"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/pages\/23821\/revisions\/23825"}],"wp:attachment":[{"href":"https:\/\/ecocarlaboratory.com\/en\/wp-json\/wp\/v2\/media?parent=23821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}